RETURN POLICY

60-Day Money Back Guarantee

Bluefly offers only the best brand names and the highest quality goods. If you are not satisfied with your purchase, simply return the item in its original, unused condition (including all original packaging and tags) within 60 days for a full refund, less shipping costs. If you have any questions or concerns regarding your order or our return policy, please contact us toll free at 1.877.BLUEFLY (1.877.258.3359).

30-Day Money Back Guarantee For Watches And Fine Jewelry

Bluefly offers only the best brand names and the highest quality goods. If you are not satisfied with your purchase, you can return any watch or fine jewelry item in its original, unused condition (including all original packaging and tags) within 30 days for a full refund. To make a return, you must obtain a return authorization number by contacting customer service at 212-944-8000 ext. 385 or email us at customercare@bluefly.com .

our refund policy

For your convenience, we include a pre-paid merchandise return label with every order. At this time, this label is only valid for returns from the continental United States. We are currently unable to offer a pre-paid merchandise return label for international orders. If you use this label and opt for a refund to your Bluefly account, we will cover the shipping costs. However, if you use this label and instead request a refund to your credit card, a return shipping fee of $6.95 will be deducted from your refund. If you prefer, you may use any other return shipping method at your own expense. Once we receive your order, we credit the appropriate account within 10 business days; we also send you an email to let you know the refund is complete.

no exchanges

Bluefly strives to offer you great designer merchandise at the best possible value. In order to do so, we may not always carry large quantities or every size. Therefore, we unfortunately cannot process exchanges. If you would like a different item or size, please return your original merchandise and place a new order.

returning a gift?

If you received a gift and want to return it, please complete the Gift Recipient section on the return form that's included in every order. We can either refund the credit card used to purchase the gift or refund your Bluefly account. If you do not already have a Bluefly account, please create one by clicking on My Account on the bottom of any of our web pages. Note: if you do not specify a refund method, we will automatically refund the credit card used by the purchaser.